087: 5 Traits of A Successful Web Design Business Owner

You want to run a web design business that is successful? Of course, you define what success is and it will be different at each stage of your business. And to create that success, you need to develop the traits that will help you get where you want to go. These are the traits that will not only help you achieve that revenue goal you are aiming for but also help decision-making easier, serving your clients better, and even articulate yourself better in both client communications and content creation. It’s a win-win-win!

So let’s get into some of those traits that I believe have helped me tremendously to move the needle in my business in recent months.

Here are the five traits:

1| A Successful Web Designer Actively Generates Clarity
2| A Successful Web Designer Cultivates Patience
3| A Successful Web Designer Keeps An Optimistic Mindset
4| A Successful Web Design Business Owner Cultivates A Resilient Mind
5| A Successful Web Designer Knows She Is A Force For Good

Traits for a Successful Web Designer:

1| A Successful Web Designer Actively Generates Clarity

This is not the easiest one to start with but it’s been very important for me in the last year especially. Clarity, I realize, is not something that just exists. I have found that I have had to generate clarity in my business through a combination of thinking deeply about things, journaling, discussing with my coach or mastermind buddy and most importantly, by doing.

It’s like knowing the path that leads to your home from your favorite cafe or a place you frequent. You don’t need to follow a GPS or read instructions on how to get home. You just know it because it is clear in your mind. Such clarity is something you actively need to generate about your life, about what you value, about what you aspire towards (both in personal and business life), who your business serves, what your business offers (as services, products, programs), what design guidelines you hold valuable, how you want to communicate to your clients/students, and how you want to build relationships with your peers, and so on and so forth.

For example, if you are a parent and being present with your kids each evening is important to you, you then know clearly at what time you need to shut down your computer - without fail.

As you can see that this clarify goes beyond simply knowing your niche. It’s about what is important to you. Not all parts of you business and life are completely lined up neatly in a row at all times. But if you can take some time to get some of these overarching things crystal clear for yourself, you will find many other decisions and projects and actions will fall into place neatly. Also, once you get clear it seems that with regular reflection and journaling, you enter into a deeper level of clarity!

2| A Successful Web Designer Cultivates Patience

This is something that I am continuing to cultivate and patience is certainly a virtue. Patience is needed at all stages of starting and growing your business. Patience in gaining that clarity (mentioned in point 1), patience in acquiring clients, patience in building a portfolio, patience in crafting your voice, patience in seeing your bank balance grow, patience with your own design skills, patience with your business skills and so on and so forth.

One of the most important aspects of patience we need to cultivate is towards clients. As a self-employed web design business-owner, you are most likely dealing with clients directly. And your clients will come from all types of backgrounds and regions of the world and they will have various levels of intra-personal and communication skills. Plus, even the nicest, kindest person may have a bad day which will lead them to do certain things that could potentially trigger or upset you. Moreover, we may be having a bad day and could misinterpret a completely innocent comment of a client. (I have sadly done that one time and I know that he would never want to say anything intentionally hurtful). So the more we can cultivate patience for our clients, the easier the projects will be and our own experience in creating a successful result for them.

3| A Successful Web Designer Keeps An Optimistic Mindset

There’s a proverb, I believe, it’s an ancient Chinese saying that goes like this: “Keep a green tree in your heart and perhaps, a singing bird will come”. What I understand this means is that if we keep a positive mind, green and untainted by dirt, then we create a welcome home for a joyful singing bird, or opportunities and goodwill. Now being optimistic doesn’t mean being unrealistic and throwing facts out the door. But cultivating a positive mindset that is uplifting and focuses on the good is very important for persevering. You see, too often, our mind follows the line of what’s wrong: What’s wrong with my marketing, what’s wrong with my client acquisition skills, what’s wrong with my design skills, what’s wrong with me. And this is a very dangerous path. This tendency of the mind to notice what’s wrong puts a dark filter on our eyes through which we only see the “mistakes” and “errors”. And that can quickly drain one’s energy and self-confidence.

Of course, we can look at things that can be improved and tightened and refined in our business and I have shared in Blog 084 with the BBB method how to spot the bottleneck in your business and resolve it.

But we need to cultivate a habit of noticing progress made so far. We need to be aspirational for future opportunities. We need to cultivate an optimistic mindset so that when we face dire times, we can rely on our positive mindset to lift us up and out to the path of joy, peace and success.

There was a moment in my own business when I was lamenting how slowly my business was growing and how revenue was barely just trickling in. That’s when, sitting there in the middle of the living room, with tears flowing down my face, my husband brought up the spreadsheet that I had built to track my revenue. He took the data and made a graph out of it. And lo and behold, I was shocked. The graph showed me how my average monthly revenue was on the rise. I could not read the date on the spreadsheet to see that, but once I saw the graph, I was uplifted. That was the turning point in my business mindset. Now when thinking about my business revenue, instead of the voice in my head repeating “It’s growing so slowly!!!”, the voice in my head now said, “It’s on the rise!”.

4| A Successful Web Design Business Owner Cultivates A Resilient Mind

This is about being resilient in the face of rejections. And this trait has to be cultivate as well over time. Especially, in the early years of your business, when the momentum has still not picket up, you are likely to hear things like,

“You pricing is beyond our budget”
”Thank you but we have decided to go with another designer”
”We like what you have presented and at this time we have decided to stick with the site we have”
”We would love to work with you but right now we are swamped with projects”

And that’s if you are lucky. Often there’s just crickets - where the client seems to have fallen off the face of the earth and is no longer responding to your follow-ups. They could have run into personal challenges or just gotten busy with the million other things in their lives.

Also, if you are building an email list (which I highly recommend you start asap), you will notice that with each email you send out, somebody or the other will unsubscribe. And may be because we are so excited for the people in our email list, or we are just too sensitive as a starting business owner, I don’t know what all the reasons are, but that unsubscribe can hurt real bad. It’s like someone breaking up with you over the phone or worse just falling off the face of the earth (see earlier reference to people falling off the face of the earth!).

Yes, I have been there in both scenarios. Your fledging new business has not yet built the strength to withstand this kind of rejection. But the key word here is: yet. Soon, you will realize that clients who don’t want to work with you are creating room for you to focus on those who want, or creating time in your schedule so you can work on parts of your business that still need some care. Soon, you will realize that when people unsubscribe, it’s really nothing against you. They may even like you and follow you elsewhere but right now they are simply overwhelmed and want to streamline their inbox because they are working on their own sense of clarity. And you will realize that they are self-selecting themselves out of your email list and in that they are really doing you a favor because otherwise you would have to pay for an email subscriber who is not really your ideal client. How kind of them - you will soon thank them for their thoughtfulness!

And finally, the rejections from clients will not ping your heart that much. Soon, you will be focused on serving your dream clients and then when a potential client project doesn’t work out, you will know that divine timing is in play and they may come back to you at a later date when the stars are better aligned for your collaborative project. So, no big deal!

5| A Successful Web Designer Knows She Is A Force For Good

What do I mean by that? A force for good! Yes, a force for good. This is what I mean:

When you have cultivated the clarity in your business that you exist to serve and to help your clients, that because your business exists you are making a difference in someone’s life, then you know that you are a force for good. When so many clients are struggling to get their business become visible online, when they are striving through their own mind viruses of “I am not good enough” and still trying to make something happen, when clients have kids at home from school lockdowns and ailing family members, and find time at midnight to respond to your emails and make something moving in their business, when clients are trying to make a dream come true with their business while working a full-time job, when clients are afraid of technology because when she was a little girl some male-figure told her that she will break the computer or mess it up, and then she puts all her faith in you to help her navigate the scary online world, then you know that your business is needed and is making a difference for all of these people.

When you know that your business is helping people, you build a sense of confidence in your ability to make a difference. This confidence shows up in how you write client proposals, how you convey to them your design process over that virtual zoom meeting, and in how you deliver the work and work through challenges. When you know you are a force for good, all good forces come to uplift and support you.

What Traits Have Helped You On Your Journey?

So these are the five traits that a successful web designer needs to cultivate. And you may already have these and many other such traits helping you along the way. Let me know in the comments which other traits you’ve cultivated that made a difference in your business journey for the better!

You have a dream to build a thriving web design business? You can make it happen!

Peace,
Sophia