You've just signed up to your new ConvertKit Account. You've begun playing around with some of the features - maybe you set up your first form, uploaded your CSV file of subscriber info from your former email marketing service provider.

Then, boom...

Suddenly, you see a pop-up message inside your ConvertKit account that your account needs to get approved. In some cases, you may even receive an email message saying that ConvertKit is on spam-alert and your account was suspended. Instead of breaking a sweat and worrying about what went wrong - just know this:

That's normal!

This may happen especially in the beginning phase when you are setting up a new CK account because ConvertKit's team is über-careful about security measures and protecting their current customers. There can be and have been situations when bots on the inter-webs open up new account and try to overload the systems - maliciously or due to a technical error  or what I do not know. What I do know is that you don't have to get concerned. Instead do this:

Just send an email to the CK support team and let them know who you are, what your domain name is and how large of a list you are importing (if at all importing a list). You will need to do this in order to send emails and use the account moving forward. So follow their instructions that they email you back and the team will approve your account. See - nothing to worry! Easy peasy :)

In the video below, I show you what that message may look like inside your ConvertKit account.

Also, if you want to know more, you can read this quick official note from CK on the topic.

Hope this quick video allays your concerns - especially when starting out with ConvertKit!

All the best!
Sophia

PS: Let me know by writing in the comments what other tutorials on ConvertKit and Squarespace or on email marketing you'd like to see and I'd be happy to create videos that will help you achieve it.